At Buy Passports Online, we are committed to providing our customers with high-quality passports and related products that meet their expectations. We understand that sometimes products may not meet your expectations, and we are happy to assist you with any concerns or issues you may have. This policy explains our return and refund policy for online orders made on our website.
If you are not completely satisfied with your purchase, you may return the product for a full refund or exchange within 30 days of receiving the product. To initiate a return, please email us at [email protected] with your order number and the reason for the return. Our customer service team will respond to your email and provide you with instructions on how to return the product.
To be eligible for a return, the product must be unused, undamaged, and in its original condition. Once we receive the returned product, we will inspect it to ensure that it meets our return policy criteria. After we have approved the return, we will issue a refund to the original payment method used for the purchase. Please note that the customer is responsible for all return shipping costs.
If you are eligible for a refund, we will issue a refund to the original payment method used for the purchase within 7-10 business days after we receive the returned product. Please note that it may take an additional 2-3 business days for the refund to reflect on your account, depending on your financial institution.
Damaged or Defective Products:
If you receive a damaged or defective product, please contact our customer service team immediately at [email protected] with your order number and a description of the issue. We will work with you to resolve the issue and provide you with a replacement or refund, depending on the circumstances.
Please note that we may require photographic evidence of the damaged or defective product before we can process a replacement or refund.
If you wish to cancel your order, please contact us at [email protected] as soon as possible. If your order has not yet been shipped, we will cancel the order and issue a full refund to the original payment method used for the purchase.
If your order has already been shipped, you may still be able to cancel the order, but you will be responsible for all shipping costs associated with returning the product to us.
We reserve the right to make changes to our Return & Refund Policy at any time. Any changes to this policy will be posted on our website, and your continued use of our website will be deemed as acceptance of any changes. If you have any questions or concerns about our Return & Refund Policy, please contact us at [email protected], and we will be happy to assist you.